Rumors in the QC

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The Town of Queen Creek would like to clear up some misconceptions you may have heard. If you have a rumor you would like clarified, please email

Myth: I used to live in Queen Creek until we suddenly got the name "San Tan Valley."

Fact: Because the U.S. Postal Service establishes ZIP codes for efficient mail delivery, Queen Creek ZIP code boundaries do not always match the Town of Queen Creek’s incorporated municipal boundaries. This has caused a great deal of confusion over the years because the services provided outside of Town limits are very different than those provided to residents within the Town of Queen Creek. Areas outside the incorporated Town limits are often referred to as Queen Creek since the "Queen Creek" name is used in property mailing addresses assigned by the post office. 

The unincorporated areas of Pinal County, known as San Tan Valley, have never been in the Town limits of Queen Creek. However, some areas are included within the Town’s planning area, which extends beyond the Town’s official boundaries. To stop providing services to an area within its incorporated area, the Town would have to “deannex” the area. The Town of Queen Creek has never "deannexed" any property.

For example, residents within the Town of Queen Creek:
- Receive emergency services from the Queen Creek Fire & Medical Department and Maricopa County Sheriff's Office District 6 - Queen Creek
- Curbside trash and recycling services from the Town of Queen Creek
- Vote in Town of Queen Creek elections

Some examples of services received by residents in the San Tan Valley area include:
- Receive emergency services from Rural/Metro and the Pinal County Sheriff's Office
- Curbside trash and recycling services received on an individual or HOA-contracted basis
(Posted April 25, 2017)

Myth: The Town can get better cell phone reception in the area.

Fact: Each individual cell phone provider controls their level of coverage in the area. While the Town cannot control the level of coverage or force a provider to increase coverage, they can communicate known issues to the cell provider's government affairs department. The Town does lease space to cell phone providers for service towers when the provider requests space for towers, and the leases are mutually agreed upon. Issues with coverage should be communicated to the cell phone provider directly. If there are questions, please email (Posted April 12, 2017)

Myth: Water lines aren't buried deep enough to prevent weather from impacting water temps.

Fact: Queen Creek water lines are buried at a standard four to five feet depth from the water main in the streets to the meter boxes. After the meter box, water lines to each house must be buried at a depth of one to two feet per the Town Building Code, and are inspected by the Town Building Inspector for compliance. These depths are consistent with communities throughout the valley. 

The temperature of the water can be affected by the different ways homes are constructed. For example, if the home-builder buries the water line at the minimum depth of one foot and then uses either crushed granite or rock over the water line, the temperature of the water is more likely to be hotter. Additionally, if the home-builder runs the water line through the attic of the house and not underneath the foundation or driveway, the water temperature may also be affected by outside weather conditions. (Posted Aug. 9, 2016)

Myth: The splash pad does not recirculate water, new water is continuously used.

Fact: The 4,000 square-foot Splash Pad constantly recirculates 5,000 gallons of water. The water is treated with chlorine, between three and five parts per million). Due to the high use of the Splash Pad, the water treatment system was enhanced prior to the 2016 season. The filtration rate was substantially increased, doubling the recirculation rate. The sand filters, which remove particles from the water, were also increased from one to five. The Town adheres to the guidelines established by the Center for Diseases and Control (CDC), and the Maricopa County Health Code, following the stricter of the two. Town staff manually checks the water levels seven times per day during operational hours, exceeding the minimum standard of once per day. Additionally, electronic readings are available remotely. In the event of fecal contamination, the Splash Pad is closed for the necessary period to treat, and retest the water. During a treatment for solid fecal contamination, it is closed for two hours and the chlorine levels are raised to 10 parts per million. For liquid fecal incidents, the splash pad is closed for 24 hours, and chlorine levels are raised to 20 parts per million. The water is then recirculated and tested to ensure levels are safe regarding both contaminants, and chlorine levels. Once levels are deemed safe, the Splash Pad is reopened to the public. The Town adheres to all safety requirements, providing a fun and clean amenity for the public. Additionally, the Splash Pad exceeds industry standards. Patrons are encouraged to do their part in keeping the Splash Pad, fun, clean and safe. Visit for a full list of rules. (Posted June 30, 2016)

Myth: The Town is turning down hotels that want to open in Queen Creek.


Fact: The Town of Queen Creek actively pursues a variety of businesses including hotels and family entertainment establishments. The Town has been working with hotel developers interested in Queen Creek, showing all of the available sites. Hotel developers have expressed interest in phase II of the Thompson Thrift property, located at the southwest corner of Rittenhouse Road and Ellsworth Road, just east of the QC District commercial center currently under construction. Phase II includes four acres slated for an entertainment district or high density mixed use. The property is located in the heart of Town Center and appropriately zoned for a hotel. The Town also continues to work with family entertainment businesses, providing site selection information to assist in the decision-making process. The ultimate decision will be made by Thompson Thrift and the prospective hotel and/or family entertainment developers. The Town encourages all interests, and development of a hotel and family entertainment business are top priorities for the Town Council.  (posted Dec. 16, 2015)

Myth:  The Town can pick and chose which businesses (restaurants) can open in Queen Creek.

Fact: If a parcel of land or a commercial center is zoned appropriately for a particular use, Town staff can only guide the process of site selection, but does not make the final investment decision on the type of restaurant, retailer or service provider that locates in a particular shopping center or location in Town.

Town staff works with a variety of businesses, including chains and locally owned companies, to help identify locations in Queen Creek that might interest them. Ultimately the final site decision is up to the business owner, franchisee, land owner or landlord. Each business has criteria and requirements that are analyzed prior to making a decision on location, criteria may include traffic counts, trade area, parking, visibility and/or proximity to a freeway. Independent or locally owned businesses may also consider proximity to home and lease rates. (posted Dec. 16, 2015)

Myth: There are no law enforcement officers based in Queen Creek, MCSO responds from Phoenix.

Fact: The Town of Queen Creek contracts with Maricopa County Sheriff’s Office (MCSO) to provide law enforcement services. MCSO District 6 is dedicated to the Town of Queen Creek, with a station strategically located at 22308 S. Ellsworth Road. The Queen Creek MCSO station consists of 45 personnel including command personnel, supervisors, administrative staff, patrol deputies, detectives, a crime analyst, school resource officer and special service deputies (crime prevention, community outreach and traffic enforcement), many of whom also live in Queen Creek. While not based in Queen Creek like District 6, as part of the contract, the Town also has access to a vast array of additional MCSO resources including K-9s, SWAT/EOD, aviation (helicopters and fixed wing), Search and Rescue, and many other specialized investigative and support services who may be called out on an as-needed basis. (posted Dec. 16, 2015)

Myth: Six Flags is coming to Queen Creek.

Fact: There are no plans for Six Flags, or any amusement parks, to open in Queen Creek at this time. (posted Dec. 16, 2015)

Myth: I received a drone for Christmas, I can fly it anywhere.

Fact: The FAA recently issued specific guidelines for operating drones (unmanned aircraft systems) near airports. Specifically, drones cannot be operated within a five-mile radius of any towered airport without first notifying the airport and control tower. Portions of the Town fall within the five-mile radius of the Phoenix Mesa Gateway Airport Authority (PMGAA), see the map below. If you are within the PMGAA notification area, visit or call 480-406-7464 before operating a drone. Sky Harbor Airport also offers an online notification form.

Myth: The Town is going to tear down Horseshoe Park and build houses.

Fact: No, there are not any plans to close the park or tear it down. Horseshoe Park is an investment the Town has made in its economic development, and the park serves as a key destination within our community. Promoters host events at the park throughout the year for the whole family to enjoy - most even offer free admission for spectators! For a complete list of events, please check out the calendar at (March 14, 2016)

Myth: The Town and MCSO are increasing speed enforcement to increase revenues.

Fact: The Town's law enforcement provider is the Maricopa County Sheriff's Office and an important aspect of overall community safety is reduction of traffic accidents, and in particular, accidents involving injuries. Accidents and general complaints about driver behavior have increased over the past year. As a result, traffic patrols and enforcement have increased to reduce accidents and improve driver safety in the community. Neither the Town nor MCSO receive any revenues from traffic tickets or fines imposed by the Court; there are no revenues received as a result of increased patrols. However, when accidents are reduced, the costs to public safety are reduced as deputies are often tied up for hours attending to the accident. The Town's deputies can spend their time on other areas of community safety, redirecting those resources to other important needs.