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Water Utility Upgrades Continue in Queen Creek

Post Date:01/23/2019 7:00 am

The Town of Queen Creek is in the process of upgrading older water meters and communication devices to new units through the FlexNet system. The new water meters, iPearl, have a longer life expectancy and require fewer repairs. The upgraded communication devices, MXU 520m, have newer technology that results in more timely and accessible data. 


The Town contracted Utiliuse to complete the remaining upgrades. Utiliuse will begin the remaining upgrades at the end of January and will take approximately one year to complete.


Replacing water meters will result in water outages at the replacement home for approximately five to 10 minutes, on average. Utiliuse employees will knock immediately before water is shutoff; employees will never need to enter the home.Advanced notification regarding replacements will be made on Nextdoor, through the HOA, with signage in the neighborhood and door hangers. If extenuating circumstances require scheduling a specific time for the replacement, call 480-358-3450


Not all water meters and communication devices will need to be replaced. Due to the normal course of repair and replacement many water customers already have the upgraded devices. 


Work will begin in the following areas:

  • Cortina
  • Sossaman Estates
  • Emperor Estates
  • Lucia
  • Roman Estates 
  • Will Rogers 


Residents are reminded to keep the area around the water meter box clear; if landscaping is prohibiting access to the water meter box, the landscaping will be displaced. 


Once the upgrades are complete, a customer portal will be launched, allowing residents to access the real-time data. The information will help residents monitor their water usage and identify water leaks. For tips on how to conserve water or conducting a home water audit, visit QC. 


For more information about upgrades visit To stay updated on Town news and events, visit, or follow


Media Contact:

Constance Halonen-Wilson, Public Information Officer


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