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Development Nexus FAQ

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FAQs

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Frequently Asked Questions

Everything you need to know about Online Applications, Development Nexus Accounts, and Electronic Plan Review

  • How can I get help with using the online services?

    Use the Development Nexus Resource Center, FAQ and Document Central to get information. If you can't find what you need, you can contact our office at 480-358-3003 during business hours Monday-Thursday 7am-6pm. You can also email us at devnexus@queencreek.org.

  • Where do I go to submit an application online?

    Visit https://aca.accela.com/QC/ directly or visit the Town's website and click on the Development Nexus button.

  • What information is required during the online application?

Each application is different, but all applications require: Project Description, Project Location, Applicant contact information, Submittal documents such as plans, narratives or reports, and an electronic signature or certification of the application.

Some applications require a submittal fee and you will be prompted to pay the fee at the end of the application if it's required.

IMPORTANT! Queen Creek has specific file formatting requirements for all electronic submittals. Detailed information is provided in the guides at Development Nexus Resource Center.

  • Why do I need to register for an account?

Registering for an account is required to submit an application online. Anonymous users cannot submit applications online. Registered Users associated to an application can also view documents such as correction reports or approved plans; upload resubmittal documents for existing records; view record comments; or assign delegated users.

  • How do I register for an account?

Go to https://aca.accela.com/QC/ and select 'Register for an Account' at the tope of the page. View the tutorial video in the Resource Center for a step by step guide.

  • What type of applications can be submitted online?

All. As of May 1, 2018, all application types are available for online submittal. Any application that you used to come to our office to submit for review is now available for online submittal.

IMPORTANT! Queen Creek has specific file formatting requirements for all electronic submittals. Detailed information is provided in the guides at Development Nexus Resource Center.

  • How do I know my application was successfully submitted?

For applications that do not require a submittal fee, at the end of the Review step be sure to accept the certification statement then select "Continue Application." A confirmation displays "Your application has been successfully submitted" along with your application record number.

If a submittal fee is required, enter your payment information and select "Submit Payment." A confirmation displays "Your application has been successfully submitted" along with your application record number.

If you receive an error message or don't see the confirmation, contact us at devnexus@queencreek.org or 480-358-3003.

  • Will I be notified when my permit is ready?

Yes. Periodically throughout the review process, the applicant or contacts listed on the record will receive automated email notifications providing progress information or instructions about providing additional information.

You can also track the status online by logging in to your account. Open the record from your "My Records" list or search for the record. In the Record page, go to Record Info menu and select Processing Status.    

  • Where can I find the status of my project online?

Log in to your registered account. Open the record from your "My Records" list or search for the record. In the Record page, go to Record Info menu and select Processing Status.

The steps associated with your project are displayed. An Hourglass icon indicates the step is in process. A Checkmark means the step has been completed. Click on the black triangle to expand the step and view detailed information.

  • How do I submit my plans for electronic review?

You must initiate an application in the Development Nexus portal. One step in the process is "Attachments." This step allows you to upload one copy of each electronic file as an attachment to your application.

IMPORTANT! Queen Creek has specific file formatting requirements for all electronic submittals. Detailed information is provided in the guides at Development Nexus Resource Center. Do not start your application until you've reviewed and reformatted your files to comply with the electronic submittal requirements. 

  • How do I know if I am logged into my account on the portal?

At the top of the webpage, look for "Logged in as: (Your Name)" You will also see "Logout" in the right corner. If you select Home on the page, your dashboard will display and "Hello, (Your Name)" along with options to view My Records and My Account.

"Login" link displays if you are not signed in to your account yet or your session expired.    

  • Why can't I see my records even though I'm logged in?

Your registered user account may need to be linked to your applications, or you've never applied online. Development Services staff can link your Public User (registered user) account to your current or previous applications. Contact 480-358-3003 for assistance. You will be asked to identify record numbers you've submitted and the Public User account information like email address or User ID.

NOTE: Only people verified as being associated with a project are granted access to detailed record information. Even though you registered for an account, if you are not associated to a permit/project as the applicant or contractor, a Public Record Request must be submitted to view information.    

  • I forgot my password, now what?

Contact our office at 480-358-3003 during business hours Monday-Thursday 7am-6pm. You can also email us at devnexus@queencreek.org.

  • What browsers can I use to access the portal?

Compatible web browsers are Google Chrome and Internet Explorer 10 and 11. Safari is not recommended for use with the Development Nexus portal.

If windows are displayed differently than what's shown in the guides or videos, or information is missing from, check which browser you are using. You may need to update or switch to a compatible browser for full functionality.

NOTE: Microsoft Edge browser (for Windows 10) is not currently supported for use with the Development Nexus portal.    

  • What do I do if my account is locked?

Contact our office at 480-358-3003 or email us at devnexus@queencreek.org. A user account is locked after several unsuccessful attempts to login.