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Human Resources FAQ

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Applicants frequently have many questions regarding the process of applying for employment. Some of the most frequently asked questions are listed below and provide answers for those applying.

All open positions are posted on the job opportunities page and in Town Hall, so check the page regularly or fill out a job interest card to receive e-mail notifications about new jobs.

Q. What is an 'open competitive' job opening?
A. Job openings listed as 'open competitive' are open to anyone.

Q. Can I apply for a position at any time?
A. The Town of Queen Creek only accepts applications for open positions that have been announced and for which recruitment is active. General applications are not accepted to keep on file. However, prospective applicants can create an online profile in preparation for any future job openings.

Q. How will I know what jobs I'm qualified for?
A. The job announcement contains a brief job description, statement of minimum training and experience qualifications, and a description of any special qualifications that may be required, e.g., licenses, certifications.

Q. How will I know when to apply?
A. When a position becomes available for open recruitment, the Town of Queen Creek issues a job announcement for the position. You can fill out a job interest card or continue to check the website for available positions. Only applications for posted positions are accepted. Opening and closing dates appear on every job announcement. Be certain your application is received by the Human Resources Division by 6 p.m. Arizona time on the closing date.

Q. If I want to apply for more than one job, do I have to submit more than one application?
A. Yes. You must submit a separate job application for each job. You may apply for as many jobs as you wish, as long as the positions are currently open.

Q. Can I bring in a paper application? 
A. No. All applications must be submitted online.

Q. What should I do if my address or phone number change?
A. Once you have created an online profile, you can log in to your account and edit your profile. It is important to keep your contact information current. If we are unable to contact you because you have moved or changed your phone number, your name will be withdrawn from further consideration.

Q. How can I update my application materials?
A. Once you have created an online profile, you can log in to your account and edit your profile. It is important to keep your contact information current. If we are unable to contact you because you have moved or changed your phone number, your name will be withdrawn from further consideration.

Q. If I've previously completed an application, will I automatically be considered for other positions?
A. No, you must log in to your account and submit a separate application for all positions you are interested in. Your application will not be automatically submitted when other positions become available.

Q. How does Human Resources determine if I qualify for a position?
A. The Human Resources Representative assigned to the recruitment reviews the application submitted to determine if you meet the minimum qualifications and special requirements as stated on the job announcement.

Include not only paid work experience, but all other experience which may apply to the job, e.g.., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other special qualifications. Failure to include all information requested could result in the rejection of your application. With accurate and complete information, the Human Resources Representative will be able to determine if the minimum qualifications for the job are met.

Q. What happens after I file my application?
A. You will receive electronic notification that your application has been received. You can login to NeoGov to see what step your application is currently in. Applicants meeting the minimum qualifications will be placed on an eligibility list, and the Human Resource Division will review and create an interview list. The Human Resources Division then contacts the candidates to set up interviews. Electronic notifications regarding the outcome of the selection are sent to those who interview.

Q. What is an eligibility list?
A. An eligibility list is established after a recruitment has been conducted and contains those applicants who meet the minimum qualifications for a specific position. Usually, eligibility lists expire one year from the date the position closes; however, the Human Resources Department reserves the right to extend the life of an eligibility list or expire the list early.

Q. What are the steps or stages of the selection process?
A. The steps of the selection process vary depending upon the position. For example, an application screening and selection interview may be all that is required. On the other hand, applicants may be required to do a skills-based assessment related to the position, an oral board presentation, or a practical exercise. Decisions about the selection process are made by Human Resources when the position opens.

Q. How will I receive my notifications?
A. You will receive notifications via email. When creating an online account, you must enter your email address and phone number. Make sure the email address and phone number you enter is accurate and current. When the Human Resources Representative is ready to set up interviews, you will be notified via an email or a phone call.

Q. What should I do if I am contacted for an interview?
A. Be sure that you know:

  • Time and location you should appear for the interview
  • Name of person who contacted you and their phone number
  • How long the interview is scheduled to take

It is important to note the above information when contacted by the Human Resources Division. Reasonable accommodation requests should be made prior to the interview.

Q. What if I am not selected or not interviewed?
A. Our objective is to hire the most qualified person for the job, so competition is keen. If you are not successful in getting a job immediately and meet minimum qualifications, your name will remain on the eligibility list for consideration for other vacancies that occur until the list expires. If you are not hired during that time, you must wait for another recruitment and reapply. Do not be discouraged if you do not get a job offer the first time you apply. Try again!

Q. What if I have scheduled an interview, and I am unable to attend?
A. Please call back the Human Resources Representative that scheduled your interview to cancel.

A Final Note
Sometimes, it may be a month or longer between steps in the recruitment process. This ensures fair evaluation and allows us to find the best person for the job. The time and effort are worth it- a job may be waiting for you!