Human Resources FAQ

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Applicants frequently have many questions regarding the process of applying for employment. Some of the most frequently asked questions are listed below and provide answers for those applying for the first time or those who have previously filed an application.

All open positions are posted on the job opportunities page and in Town Hall, so check the page regularly or fill out a job interest card to receive e-mail notifications about new jobs.

Q. What is an 'open competitive' job opening?
A. Job openings listed as 'open competitive' are open to anyone.

Q. Can I apply for a position at any time?
A. The Town of Queen Creek only accepts applications for open positions that have been announced and for which recruitment is active. General applications are not accepted to keep on file. However, prospective applicants can create an online profile in preparation for any future job openings.

Q. How will I know what jobs I'm qualified for and when to apply?
A. When a position becomes available for open recruitment, the Town of Queen Creek issues a job announcement for the position. The job announcement contains a brief job description, statement of minimum training and experience qualifications, and a description of any special qualifications that may be required, e.g., licenses, certifications.

Applicants can also sign up for e-notifications so that they automatically receive an e-mail anytime a position they might be interested in opens. 

Opening and closing dates appear on every job announcement. Be certain your application is received by the Human Resources Department by 6 p.m. Arizona time on the closing date.

Q. If I want to apply for more than one job, do I have to submit more than one application?
A. Yes. You must submit a separate job application for each job. You may apply for as many jobs as you wish, as long as the positions are currently open.

Q. What should I do if my address or phone number change?
A. Once you have created an online profile, you can log in to your account and edit your profile. It is important to keep your contact information current. If we are unable to contact you because you have moved or changed your phone number, your name will be withdrawn from further consideration.

Q. If I've previously completed an application, will I automatically be considered for other positions?
A. No, you must log in to your account and submit a separate application for all positions you are interested in. Your application will not be automatically submitted when other positions become available.

Q. How does Human Resources determine if I qualify for a position?
A. The Human Resources Analyst assigned to the recruitment reviews the application submitted to determine if you meet the minimum qualifications and special requirements as stated on the job announcement.

Include not only paid work experience, but all other experience which may apply to the job, e.g.., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other special qualifications. Failure to include all information requested could result in the rejection of your application. With accurate and complete information, the Human Resources Analyst will be able to determine if the minimum qualifications for the job are met.

Q. What happens after I file my application?
A. You will receive electronic notification  that your application has been received. Applicants meeting the minimum qualifications will be placed on an eligibility list and will have their applications forwarded to the hiring department for review and creation of an interview list. The Human Resources Department then contacts the candidates to set up interviews. Electronic notifications regarding the outcome of the selection are sent to those who interview.

Q. What is an eligibility list?
A. An eligibility list is established after a recruitment has been conducted and contains those applicants who meet the minimum qualifications for a specific position. Usually, eligibility lists expire one year from the date the position closes; however, the Human Resources Department reserves the right to extend the life of an eligibility list or expire the list early.

Q. What are the steps or stages of the selection process?
A. The steps of the selection process vary depending upon the position. For example, an application screening and selection interview may be all that is required. On the other hand, applicants may be required to take a skills-based test related to the position or an oral board presentation. Decisions about the selection process are made by the hiring authority and Human Resources when the position opens.

Q. What should I do if I am contacted for an interview?
A. Be sure that you know:

  • Time and place you should appear for the interview
  • Name of person who contacted you and their phone number 
  • Phone number (important if you can't make it or an emergency occurs)
  • How long the interview is scheduled to take

It is important to note the above information when contacted by the Human Resources Department. Reasonable accommodation requests should be made prior to the interview.

Q. What if I am not selected or not interviewed?
A. Our objective is to hire the best person for the job, so competition is keen. If you are not successful in getting a job immediately and meet minimum qualifications, your name will remain on the eligibility list for consideration for other vacancies that occur until the list expires. If you are not hired during that time, you must wait for another recruitment and reapply. It is a good idea to keep your original notifications from the Human Resources Department to know what eligibility lists you are on. Do not be discouraged if you do not get a job offer the first time you apply. Try again!

A Final Note
Sometimes, it may be a month or longer between steps in the recruitment process. This ensures fair evaluation and allows us to find the best person for the job. The time and effort are worth it- a job may be waiting for you!

Please feel free to request additional information by contacting the Human Resources Department at 480-358-3000.